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‘Staycation Delights’ Programme
Frequently Asked Questions
1. Can I redeem a free staycation with spending of HK$800?

Spend HK$800 or more at eligible physical retail and/or physical dining outlets, you can enjoy a HK$500 discount for a staycation of your choice. The selection of Participating Hotels and available Discounted Staycation Offers can be found on the designated website. If the price of selected staycation packages exceeds HK$500, you have to pay the difference.

2. My wife and I each have a receipt valued at HK$800. Can we redeem the two receipts together for a HK$1,000 discount on one room booking?

No. Only one room booking can enjoy one Discounted Staycation Offer of a HK$500 discount. Each booking can only use the discount once.

3. Can I redeem receipt(s) from online shopping for a Discounted Staycation Offer?
  • Because of concerns such as confirming authenticity and reprinting, only machine-printed receipts from physical outlets are accepted.
  • Where goods ordered and fully or partial paid for online are collected at the physical outlet, this would still be considered online shopping and would not satisfy the requirement of spending at a physical outlet. Such receipts would not be eligible for the Programme.
4. Can I redeem one receipt valued at HK$8,000 for 10 Discounted Staycation Offers?
  • To maximise public participation, each receipt can be redeemed for one Discounted Staycation Offer. One Discounted Staycation Offer applies to one room booking only.
  • To meet the HK$800 spending requirement, each person can accumulate spending from a maximum of two machine-printed receipts.
5. Can I use the HK$500 Discounted Staycation Offer on dining or other services at the hotel?

The Discounted Staycation Offer can only be used on booking a hotel overnight stay of HK$500 or more for one night or two consecutive nights. It is not applicable to hotel products that consist of only hotel dining or other consumption or services in hotels.

6. When will the Programme be open for booking? Where can I find details of the Discounted Staycation Offers?
  • You can accumulate receipts from local retail and restaurant outlets starting from 26 March 2021.
  • Details of the Participating Hotels and Discounted Staycation Offers will be available on the designated website from 10am on 9 April 2021. Bookings and enquiries on individual Discounted Staycation Offers should be made directly through your desired hotel.
7. Can I use the Discounted Staycation Offer at my quarantine hotel?

Designated quarantine hotels are not eligible for the Programme. 

8. Do I need the original receipt(s) for check-in at the hotel?
  • You must submit the original machine-printed receipt(s) from the merchant(s) at the time of check-in. The original receipt(s) will not be returned. No re-printed or copied receipt(s) will be accepted. To confirm the booking, you will be required to send a copy of the receipt(s) for their verification.
  • For the requirements of a valid receipt, please refer to question 10.
9. As I need the original receipt for aftersales services, can I get the receipt back after the staycation?

To avoid repeated redemption, receipts will not be returned. Reprints or copies of the original receipts are not accepted. Please make alternative arrangements with the merchant for aftersales services.

10. What information does a valid receipt need to include? Can an original electronic payment slip be accepted?
  • A valid machine-printed receipt(s) must clearly specify the merchant’s name, item(s) purchased, date and purchase amount.
  • Electronic payment slip (namely credit card and EPS card) will not be considered as valid original machine-printed receipt(s).
  • If the machine-printed receipt or electronic payment slip of a company or merchant does not list the purchased item(s), a handwritten merchant sales invoice listing the item(s) purchased, merchant’s name, date of purchase and total amount spent should be submitted concurrently. Upon verification of the content of the handwritten invoice against the machine-printed receipt or electronic payment slip, they may be considered as an eligible receipt.
  • In case of any disputes, the Hong Kong Tourism Board reserves the right of final decision.
11. How will the purchase amount be calculated if I pay for an electrical appliance in instalments?

The purchase amount will be calculated based on the total purchase amount on your provided receipt. Please note that each receipt can be redeemed for one Discounted Staycation Offer only.

12. Can I cancel or reschedule my hotel booking after it has been confirmed? Can someone else take the hotel booking in my place?

Changes or cancellation to a confirmed hotel reservation will depend on the hotel’s terms and conditions for the selected hotel stays. You will need to enquire with your hotel or refer to the cancellation policy provided by the hotel.

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